Terms of Service

1. About RENTTEN

RENTTEN is a tenant trust analysis platform operated by Reiz Tech, UAB (company code: 305572057, address: Lvivo g. 105A, Vilnius, email: info@rentten.com). The platform allows landlords and brokers to initiate a Trust Analysis on prospective tenants with their active consent.

By registering or using RENTTEN you agree to these Terms of Service. If you do not agree — do not use the platform.

2. Who May Use RENTTEN

• RENTTEN may be used by both natural persons (private property owners) and legal entities (real estate agents, brokers).
• Users must be at least 18 years of age.
• Legal entities confirm that the account creator has authority to act on behalf of the company.

3. Trust Analysis

• The Trust Analysis is an informational tool. It is not a creditworthiness assessment, financial recommendation, or automated decision regarding tenancy.
• The analysis is performed automatically based on data from lawfully accessible third-party sources, registries, or service providers where there is a legal basis, user consent, and technical integration.
• The final tenancy decision must always be made by a person, taking individual circumstances into account, and not solely on the basis of automated analysis.
• Analysis results are risk indicators, not binding instructions.
• An analysis is valid for 30 days from the date of generation. After that it remains in the system but is no longer updated.
• Downloaded and paid-for analysis results may only be used with the tenant's consent and solely for the purpose of evaluating a specific tenancy application.

4. Landlord Obligations

• Register using accurate information.
• Use RENTTEN only for lawful tenant verification purposes.
• Not use the Trust Analysis for any purpose other than evaluating a specific tenancy application.
• Not share analysis reports with third parties without the tenant's consent.
• Make the final tenancy decision independently and responsibly. Decisions must not be based solely on automated analysis.
• Comply with Lithuanian and EU anti-discrimination legislation. It is prohibited to refuse tenancy based on a tenant's nationality, religion, gender, age, disability, or sexual orientation.

5. Tenant Rights

• Receives the verification link from the landlord or broker and independently decides whether to participate.
• May decline verification at any time before giving consent. Declining has no legal consequences.
• May request access to their analysis result by writing to info@rentten.com.
• May request human review of their analysis result (Art. 22 GDPR).
• Electronic identity verification methods may be used for identity confirmation: Smart-ID, Mobile-ID, or another eID method.

6. Prohibited Actions

It is prohibited to use RENTTEN to:

• Screen tenants without their active consent.
• Use analysis results for credit assessment, insurance, employer background checks, or any purpose other than evaluating a tenancy application.
• Share, sell, or transfer analysis reports to third parties without the tenant's consent.
• Attempt to circumvent, reverse-engineer, or extract data from RENTTEN systems.
• Use the platform for unlawful purposes, discrimination, or to cause harm of any kind.

7. Billing and Credits

• RENTTEN reserves the right to change credit prices with 30 days' prior notice.
• Credits unused for a period of 24 months may expire — we will notify you by email 30 days in advance.

8. Marketing Communications

• RENTTEN may, with separate user consent, send financial service offers (credits, insurance, etc.) or transfer limited contact data to partners for the purpose of presenting offers.
• Both consents are entirely voluntary and non-mandatory — declining them does not affect your ability to use RENTTEN's core service.
• Consent may be withdrawn at any time via account settings or by writing to info@rentten.com.
• A list of partners is available upon request at info@rentten.com.
• Cookie banner consent is never used as a basis for marketing emails or data transfer to partners.

9. Limitation of Liability

• RENTTEN is provided as-is. We do not guarantee that the platform will operate without errors or interruptions.
• RENTTEN accepts no liability for any tenancy decisions made by landlords on the basis of a Trust Analysis report. Full responsibility for the final decision rests with the landlord.
• RENTTEN's total liability to any user over a 12-month period shall not exceed the total value of credits purchased by that user during that period.
• RENTTEN is not liable for indirect, consequential, or punitive damages.

10. Account Termination

• RENTTEN may suspend an account if: it is used contrary to its intended purpose; these Terms are violated; a GDPR breach is identified; an invoice is unpaid; a security risk arises.
• A landlord may close their account by writing to info@rentten.com. Unused credits are non-refundable.
• We will notify you of an account suspension by email, except where immediate action is required.

11. Governing Law and Disputes

• These Terms are governed by the law of the Republic of Lithuania.
• Disputes shall be resolved in the courts of Vilnius, unless mandatory EU consumer protection rules provide otherwise.
• Before initiating legal proceedings, the parties must contact RENTTEN in writing (info@rentten.com) and allow 30 days to resolve the dispute amicably.
• EU consumers may access the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr

12. Changes to Terms

We will notify you of material changes by email at least 14 days in advance. Continued use of the platform constitutes acceptance of the updated Terms.

13. Contact

• General enquiries and legal matters: info@rentten.com
• Registered address: Lvivo g. 105A, Vilnius, Lithuania